Privacy Policy

1. Introduction

This Privacy Policy (together with our Terms and Conditions and any other documents referred to in it) describes the type of information that we collect from you (“you/your”) through the use of our services (“Services”) or through your use of our website (“Website”), how that information may be used or disclosed by us, and the safeguards we use to protect it.

Our Website and Services may contain links to third-party websites that are not covered by this Privacy Policy. We therefore encourage you to review the privacy policies of other websites and applications to understand their information practices.

We have drafted this Privacy Policy to be clear and transparent. Please read it carefully. By using or accessing our Website or Services, you agree to the collection, use and disclosure of information in accordance with this Privacy Policy.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns first, so please contact us in the first instance.

If you have any comments on this Privacy Policy, please contact us at:
📧 saltcoats@glowhomeslettingandsales.com
📞 01294 537787

2. Who We Are

In accordance with the UK GDPR, the data controller is:

Glow Homes Lettings and Sales
49 Vernon Street
Saltcoats
North Ayrshire Council
Scotland
KA21 5HE
United Kingdom

Email: saltcoats@glowhomeslettingandsales.com
Telephone: 01294 537787

We respect your right to privacy and will only process personal data in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

3. What We May Collect

We may collect, use, store and transfer the following categories of personal data:

  • Identity Data – first name, last name, username or similar identifier.

  • Contact Data – billing address, correspondence address, email address and telephone numbers.

  • Financial Data – bank account and payment card details (where applicable).

  • Transaction Data – details about payments and services you have purchased from us.

  • Technical Data – IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access our Website.

  • Profile Data – username and password, preferences, feedback and survey responses.

  • Usage Data – information about how you use our Website and Services.

  • Marketing and Communications Data – your preferences in receiving marketing communications from us.

  • Cookies Data – information collected via cookies (see Section 5).

We do not intentionally collect Special Categories of Personal Data (such as health data, political opinions, religion, ethnicity, biometric data, etc.) or data relating to criminal convictions.

4. How We Collect and Use Your Data

We may collect data through:

  • Forms completed on our Website

  • Email, telephone or written correspondence

  • Account registration

  • Newsletter subscription

  • Property enquiries

  • Competitions, surveys or promotions

We may use your personal data to:

  • Provide and manage our Services

  • Respond to enquiries

  • Manage property transactions

  • Administer contracts

  • Send marketing communications (where consent has been given)

  • Improve Website functionality and user experience

  • Comply with legal obligations

Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • Performance of a contract

  • Legal obligation

  • Legitimate interests

  • Consent (primarily for marketing communications)

You may withdraw consent at any time by contacting us at saltcoats@glowhomeslettingandsales.com.

5. Cookies

Our Website uses cookies in accordance with UK and EU Cookie Law.

Cookies help us distinguish users and improve the Website experience. You can control cookies through your browser settings.

6. Where We Store Your Data and Security

We may store and process data within the UK and, where necessary, outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR.

We implement appropriate physical, electronic and managerial procedures to safeguard personal data, including:

  • Firewall protection

  • Encrypted payment processing

  • Restricted staff access

  • Confidentiality obligations

While we take all reasonable steps to secure your data, transmission over the internet cannot be guaranteed to be completely secure.

We retain personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting or reporting requirements. In most cases, data is retained for up to seven years after the end of a client relationship.

7. Disclosing Your Information

We may disclose your personal data:

  • To potential buyers if we sell our business

  • To service providers acting on our behalf (e.g., payment processors, IT providers, marketing services)

  • If required by law

  • To prevent fraud or reduce credit risk

All third parties are required to respect the security of your personal data and process it in accordance with the law.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Request data portability

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Lodge a complaint with the ICO

To exercise any of your rights, please contact:
saltcoats@glowhomeslettingandsales.com

9. Links to Other Websites

Our Website may contain links to other websites. We are not responsible for the privacy practices of third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Automated Decision-Making and Profiling

We do not currently carry out automated decision-making or profiling that produces legal or similarly significant effects. If this changes, we will update this policy accordingly.

12. Terms and Conditions

Please refer to our Terms and Conditions section on our Website for further information regarding use of our Website and Services.

13. Your Consent

By using our Website, you consent to this Privacy Policy.

14. Dispute Resolution

The parties will use their best efforts to resolve any dispute arising from this Privacy Policy amicably.

If disputes cannot be resolved informally, they may be referred to mediation or arbitration in accordance with applicable UK law.